Privacy Policy

We may collect the following categories of personal information when you interact with our website or services:

Account information: Name, email address, phone number, residential address, date of birth, and government-issued identification documents provided during account registration.

Financial information: Trading activity, account balances, transaction history, and payment details necessary for account funding and withdrawals.

Technical data: IP address, browser type, device identifiers, operating system, pages visited, and session duration collected automatically via cookies and server logs.

Communications: Records of correspondence, support tickets, and any other communications you send to us.

Vivam Capital uses your personal information for the following purposes:

Service delivery: To open and manage your trading account, process transactions, and provide customer support.

Regulatory compliance: To fulfil Know Your Customer (KYC), Anti-Money Laundering (AML), and other applicable regulatory obligations.

Communication: To send account notifications, service updates, promotional materials (where you have opted in), and responses to your enquiries.

Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised access, and other illegal conduct.

Improvement of services: To analyse usage patterns and improve the functionality, performance, and user experience of our platform.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher. Sensitive data at rest is encrypted using AES-256.

Access controls: Access to personal data is restricted to authorised personnel on a need-to-know basis. We maintain audit logs of all data access.

Infrastructure: Our systems are hosted on ISO 27001-certified data centres with physical and logical security controls.

While we take all reasonable steps to protect your information, no method of transmission over the internet is completely secure. You are responsible for keeping your account credentials confidential.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Essential cookies: Required for the website to function correctly, including session management and security features. These cannot be disabled.

Analytics cookies: We use anonymised analytics (e.g. Google Analytics) to understand how visitors use our site. This data is aggregated and does not identify individual users.

Preference cookies: Used to remember your settings and preferences across visits.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

Service providers: We engage trusted third-party service providers (e.g. payment processors, cloud hosting, identity verification) who process data on our behalf under strict contractual obligations.

Regulatory authorities: We may disclose information to financial regulators, law enforcement agencies, or other authorities where required by law or to comply with a legal obligation.

Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your personal information, please contact us:

Email: [email protected]

Address: Vivam Capital Pte. Ltd., Singapore

We aim to respond to all privacy-related enquiries within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.